Privacy Policy

Effective Date: July 14, 2025

At Chao Essence LLC, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, www.chaoessence.com, or make a purchase from us.

Legal Entity
This website and its associated products and services are operated by Chao Essence LLC, a Florida limited liability company.
The brand name “Chao Essence” is used for marketing and product labeling purposes only, and all business operations are legally conducted under Chao Essence LLC.

By using our site, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We collect personal information when you:

  • Place an order
  • Create an account
  • Subscribe to our newsletter
  • Contact us directly

This may include:

  • Full name
  • Email address
  • Billing and shipping addresses
  • Phone number
  • Payment information (securely processed by third-party providers such as PayPal and Stripe)

1.2 Non-Personal Information

We may automatically collect certain technical data through cookies and analytics tools, such as:

  • Browser type and device information
  • IP address and general location
  • Website usage and browsing behavior

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate order updates and confirmations
  • Provide customer support
  • Improve website performance and user experience
  • Send marketing and promotional emails (only if you opt-in)
  • Protect against fraud and enhance site security

3. How We Protect Your Information

We use industry-standard security measures, including SSL encryption and secure payment gateways, to protect your data. While we strive to safeguard your personal information, no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We never sell or rent your personal information. We may share it only with trusted third parties as necessary to operate our business, including:

  • Payment processors (e.g., PayPal, Stripe) to handle transactions securely
  • Shipping carriers to deliver your purchases
  • Service providers (e.g., website analytics tools) under strict confidentiality agreements
  • Legal authorities if required to comply with applicable laws or protect our business interests

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Remember your preferences
  • Improve site functionality
  • Analyze site traffic

You can manage or disable cookies through your browser settings, but doing so may impact your experience on our site.

6. Your Rights and Choices

You have the right to:

  • Access and update your personal information
  • Opt out of marketing communications at any time via the unsubscribe link
  • Request data deletion or corrections by contacting us at info@chaoessence.com

We comply with applicable privacy laws including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

7. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised “Effective Date.”

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

📧 Email: info@chaoessence.com
🌐 Website: www.chaoessence.com